MOST FREQUENTLY ASKED QUESTIONS & ANSWERS             

Where do I install my XiumAir Antenna?
Basically, you may install your XiumAir Antenna in the same location as your previous outdoor antenna, or in an attic, on solid wood studs, brick or concrete, or on a chimney. Do not install over weakened aluminum siding.

Is it difficult to install?
The XiumAir is not difficult to install. All you would need is a Philips screwdriver and good sturdy ladder. I would also recommend a second person to assist in the final tuning before finally tightening any of the adjustment screws. This allows for optimum tuning for each of the channels in your area.

Where do I point the XiumAir for the best tuning?
The XiumAir is an omni-directional non-amplified antenna. No pointing or tuning should be necessary. However, we have found that pointing the XiumAir dish "away" from the TV stations, you would in many cases, receive better quality reception. The XiumAir utilizes the dish as a reflective ground for the spilateral unit located on the front of the dish. Most would assume that the dish is used as a parabolic reflector, but that is not the case with spilateral technology. In field testing, we like to position the dish in a central direction from all of the available broadcast towers. This allows us optimum test results for obtaining the best reception.

When mounting the "Spilateral" unit onto the Reflector, do I put the cable "F" connector from the "Spilateral" unit through the hole located on the "U" Shaped bracket before mounting?
No. The hole on the "U" shaped bracket is only used if the dish is not being utilized. The "U" shaped bracket is positioned at the bottom of the "Spilateral" unit (refer to page 2; Step 4 of the Installation Manual). The "F" connector located on the "Spilateral" unit would go through the "Reflector", then fastened to the "Reflector" using the supplied nut that is already located on the "F" connector. No holes should be drilled through the rubber strip inside of the "U" shaped bracket. The rubber strip is used for additional support for the "Spilateral" unit.

I have the entire XIumAir installed. But I am not getting any reception on any channel. Where do I begin looking for the problem?
The best place to begin looking would be at the connector on the "Spilateral" unit. First, check the "F" connector on the "Spilateral" unit to make sure it does not turn. If the "F" connector nut is tightened too much, the "F" connector will break away from the "Spilateral" internal circuitry, losing the connection. Secondly, make sure the center lead wire from the connecting cable is properly inserted into the "F" connector on the "Spilateral" unit and into the TV. Thirdly, make sure the TV is switched to the "Off-Air Antenna" mode. This may be done through the menu setting on the TV. It is very important that the TV is not in the "CATV" mode, or signal will be drastically reduced.

Is it necessary to rotate the XiumAir Antenna for all of my channels?
No. Once the XiumAir is installed, check each of your channels for reception quality. Grounding the "Spilateral" unit will clean most of the reception problems. (For proper grounding techniques, please refer to Step 2, page 3 of the Installation Manual.)

Does the XiumAir need additional grounding besides 'earth' ground for my mast?  Yes. It is recommended that the "F" connector on the Xium "Spilateral" unit be grounded separately to another source of metal, preferably a vent or air duct to provide a separate grounding for the incoming TV signals (please refer to page 3, Section 2 - "Pre-Installation Test and Proper Grounding"). Both grounds will serve as two separate functions. The 'earth' ground will give safety for lightning protection, and the 'RF' ground will allow an increased ground for stronger TV signals. 

What if I get the XiumAir installed and find that I am only receiving VHF, but not my UHF channels?
In many cases, the XiumAir antenna will need to have a "Signal Combiner" installed between the XiumAir and the TV. A "Signal Combiner" allows you to combine both VHF and UHF signals together for your TV set. This would also be the case if you were only receiving UHF and not VHF signals. A "Signal Combiner" would be available at most any local Radio Shack or other electronics retailer.

I use to have cable or satellite, before I purchased the XiumAir. It is completely installed, but I am not able to receive any of my local broadcast. What should I do?
In many cases, when DSS or cable was used previously, most TV's require that it be switched to CATV or SATV.  If this is the case, then your TV must be switched back to Off-AIR or LOCAL. This switch allows for the local signals to come in rather than CATV or satellite. The switch is usually done through your TV's remote for on-screen programming. Most TV's have a MENU selection on the TV or remote control.