What is the
warranty/return policy for Xium Products?
Our "X" Products are warranted for
use exclusively with Xium manufactured products.
Xium offers a limited 30-day return policy from the date of
purchase on "X" branded products and accessories.
In addition, Xium Corp. offers a one (1) year limited warranty
against defects in material and workmanship for its accessory
products. For more information on the terms and conditions of
our accessory warranty, please read the full text of the
limited warranty enclosed with the product.
We can only accept returned accessory products that were purchased directly from the Xium Corporation (via telephone or
online web site).
In order to return a product you need to obtain a Return
Merchandise Authorization (RMA) number. Any product
returned must show the RMA# on the outside of the package, or
the item will be refused. The RMA# is important for issuing
proper credits to the right accounts. If an RMA# is not
located on the outside of the package, the item cannot be
processed for credit and will be returned.
To inquire about returning an Xium product(s), please call
512-218-4100 and speak to a customer service representative.
If unable to speak to a Customer Representative, please email
us at support@goxium.com
. Please note the Sales Order or Invoice Number, along with
the reasons for returning the product, onto the email when
sending.
Restocking Fee May Apply.
A 15% restocking fee will apply on all returned
merchandise not returned in its original packaging, wrong RMA#,
damaged or scratched merchandise, improper shipping
containers, or any other discrepancy outside of the product(s)
original internal or external packaging form.
Xium also offers one year Extended Warranties on most
products it sells. This service is offered as an external
service and any or all charges relating to the Extended
Warranties offered are completely nonrefundable.
Contact:
Xium Corporation
Attn: Customer Service(RMA #?)
106 E Old Settlers Blvd, Ste 100E
Round Rock, Texas 78664
Email:
support@goxium.com
Customer Support:
(512) 218-4100
Customer Support is available from 8:30 am to 5:00 pm
(CST). |
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PRODUCT SUPPORT DOCUMENTS FOR PRINTING
