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XIUM CALL CENTER Executing a high quality call center begins even before the first call. It starts from a solid training program to elevate our staff’s knowledge on your products, services, policies and procedures. Xium delivers a professional and comprehensive training program to ensure our calls are handled properly. Our experienced training staff has developed and implemented proven sales, sales management, customer service, and marketing programs that maximize our call Center’s top and bottom line. In addition, our delivery of excellent quality of call handling is done by controlling the following three criteria: Pre-Call Training
On-Going Monitoring & Coaching
Excellent Staff Qualifications
We staff our offshore call center and
back-office with experienced, professional talent that can allow you to
increase your profitability by reducing your cost of maintaining a call
center. Whether your needs are in Customer Care, Customer Acquisition,
Sales Force Outsourcing, Web-Based Customer Service or other Back-Office
functions, Xium has the talent pool available at the skill level
necessary to meet your performance expectations.
Xium Fulfillment meets the twenty-first century of technological advances with complete confidence, supported by a dedicated Staff. Our knowledgeable team of programmers and data processing personnel provide a secure environment for the first phase of our orders. Our systems were built to facilitate a secure and efficient first stop for order processing. With the help of our in-house printing capabilities and supporting hardware, our staff provides the following services: • Credit card processing and deposit of client funds • Customized software • Client remote access • In-house computer programming • Extensive standard and customized reporting • Personalized laser printing
• High speed printing of labels, order sets, invoices, and customer
• Multiple company inbound/outbound data transfers Xium knows that accurate and timely shipping is a critical aspect of great customer service. Our experienced staff of warehousing specialists ensures that our customers receive our products or information on time. We maintain clean, secured facilities and guarantee that our products and collateral are safely handled throughout every phase of warehousing component of our fulfillment project. Our extensive warehousing services include: • Receipt and storage of merchandise • Custom and Automated packaging • Returns Packaging • Assembly of our products • Pick, Pack and Ship CONSUMER
The issue for most companies is that they are usually a one-off opportunity and as such require much more effort from the advertising medium. We believe that the response justifies the extra effort and delivers a higher quality of consumer. There is a definite set of criteria by which to judge whether a particular offer will work or not and our creative team works closely with our engineering department before we commit to this route with any media source. We count on the additional response, not the additional cost, therefore, if you know the product then you know your consumer. Xium Corporation has a consumer friendly atmosphere. The significant and growing proportions of sales are of proprietary products created by Xium’s engineering team. We also provide reliable and safe online shopping 24 hours a day, 7 days a week throughout the U.S. and Overseas. We are strongly committed to providing our customers with top quality merchandise, reliable shipping and world-class service! To ensure a consumer’s security and privacy when placing orders online, we use SSL (Secure Sockets Layer), a licensed Digital Certificate and one of the largest credit card processors, for Internet security transactions on every order processed. We will continue to focus on the consumer to make our media streams your first choice for the hottest products and gifts available anywhere!
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Once the agents are trained, to ensure
continual success in the project, our training staff will regularly
monitor and coach the agents to ensure they are appropriately following
the policies and procedures laid out by Xium, and to make sure that the
performance of customer service or customer acquisition is hitting the
performance metrics that Xium guaranteed each customer. Any necessary
modifications are caught early and rectified to deliver the service we
promise.
The best training in the world would be
useless unless the student had the talent and motivation necessary to
perform. Our staff must maintain excellent verbal skills, raw
intelligence and the diligence to excel and deliver quality customer
correspondence.
Xium Fulfillment
implements new product launches and everyone wins. Our company is able
to focus on what we do best while an experienced team of seasoned
professionals handles every detail of order execution and customer
interaction. Xium’s knowledge of the fulfillment industry is
unparalleled.
Our focus is on the
consumer. Xium Corporation creates most of its best selling products
in-house – from the XygenAir that mysteriously circulates air sending
refreshing oxygen (O3) into the air for killing germs and bacteria to
the first “Spilateral” antenna interface for wireless technologies to an
energy saving device and many more others. There are many different ways
of using the media and Xium Corporation is aware that advertorials have
proved themselves time and time again. 